← Back to glossary Category: Logistică Track & trace Quick answer: Real-time tracking of an order or shipment's status and location, from pickup to delivery. Key takeawaysInternal statuses (picking, packed, shipped)Courier and carrier statuses (AWB)Delivery events and POD What track & trace is Track & trace is the ability to follow an order/shipment throughout: picked up, in transit, with the courier, out for delivery, delivered. 'Track' is where it is now; 'trace' is the full event history. What it aggregates Internal statuses (picking, packed, shipped) Courier and carrier statuses (AWB) Delivery events and POD Why it matters B2B and B2C customers expect visibility. Track & trace reduces 'where's my order?' calls, builds trust and enables proactive intervention on delays. How Azuvio helps Azuvio aggregates internal statuses with courier statuses into a unified track & trace, exposed in the B2B portal and to customers, with proactive notifications and a direct link to POD. Frequently askedDifference between track and trace?'Track' shows the shipment's current position/status; 'trace' provides the full history of events it went through. Together they give complete journey visibility.Does it integrate with couriers?Yes. Azuvio aggregates courier statuses (via AWB/API) with internal events, giving a single tracking thread from order to POD. Where Azuvio fitsSoftware OMSSoftware WMSPortal B2B Related termsProof of Delivery (POD) — Confirmation that goods were delivered and received: signature, photo, timestamp and any reservations.Last-mile — The final delivery stage — from local DC to end customer. The most expensive segment.ASN / DESADV (Advance Shipping Notice) — EDI shipping notice sent before goods physically arrive at the retailer — describes pallet, batch, quantity.Control tower (supply chain) — A single visibility and decision hub that aggregates chain-wide data to detect and resolve issues proactively. Last updated: 2026-07-06