← Back to glossary Category: Logistică Last-mile Quick answer: The final delivery stage — from local DC to end customer. The most expensive segment. Key takeaways53% of total logistics cost (Statista 2025) on last-mile aloneLow delivery density per hour (urban traffic, lifts, absences)First-attempt success rate ~75-85% (rest = second wave)Disproportionate fuel + driver cost per parcel Definition Last-mile is the final logistics stage: from the local distribution centre to the customer's final address (home, locker, pickup store). Why it is the most expensive stage 53% of total logistics cost (Statista 2025) on last-mile alone Low delivery density per hour (urban traffic, lifts, absences) First-attempt success rate ~75-85% (rest = second wave) Disproportionate fuel + driver cost per parcel Optimizations Algorithmic route planning (vs „experience”): -20-35% km Customer-confirmed delivery windows Real-time tracking with precise ETA (-50% customer calls) Digital proof of delivery (photo + signature): -90% disputes Locker mode to reduce failed attempts Frequently askedCan I outsource last-mile to a courier?Yes, it is the standard approach (Cargus, Sameday, FAN, DPD). Internal TMS optimization remains needed for batch consolidation before handoff. Where Azuvio fitsSoftware WMS Related termsFulfillment — The complete order fulfilment process: pick → pack → ship → tracking → delivery → returns support.WMS (Warehouse Management System) — The system orchestrating physical warehouse operations: receiving, putaway, picking, packing, shipping.3PL (Third-Party Logistics) — External logistics provider — runs warehouse + fulfillment + courier on behalf of its customers. Last updated: 2026-07-17