Which metrics go in the scorecard?

The most relevant are OTIF/DIFOT (on-time, in-full), quality (defects, returns), document compliance and response time. Weights are tuned to your strategy.

Do suppliers see the scorecard?

Recommended, yes. Exposing it in the portal gives transparent feedback and motivates improvement, turning evaluation into a collaboration tool rather than a penalty.

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Operations Glossary
Supplier scorecard

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Category: Comerț B2B

Supplier scorecard

Quick answer: A supplier performance evaluation on metrics such as on-time delivery, compliance and quality.

Key takeaways

OTIF / DIFOT — on-time, in-full delivery
Confirmation rate and confirmation accuracy
Quality — defect rate, returns, non-conformities
Document compliance — correct ASN, invoice, labelling
Response time to orders and complaints

What a supplier scorecard is

A supplier scorecard is a tool that objectively measures each supplier's performance on key metrics, for data-driven sourcing decisions rather than perception.

Typical metrics

OTIF / DIFOT — on-time, in-full delivery

Confirmation rate and confirmation accuracy

Quality — defect rate, returns, non-conformities

Document compliance — correct ASN, invoice, labelling

Response time to orders and complaints

Why it matters

The scorecard objectifies the supplier relationship: you identify reliable suppliers, negotiate with data, and help weak ones improve or replace them.

How Azuvio helps

Azuvio computes scorecards from real operational data (orders, confirmations, receipts, returns) and exposes them in the portal, giving suppliers transparent feedback and you a decision basis.

Frequently asked

Which metrics go in the scorecard?: The most relevant are OTIF/DIFOT (on-time, in-full), quality (defects, returns), document compliance and response time. Weights are tuned to your strategy.
Do suppliers see the scorecard?: Recommended, yes. Exposing it in the portal gives transparent feedback and motivates improvement, turning evaluation into a collaboration tool rather than a penalty.

Where Azuvio fits

Related terms

Supplier portal — A platform where suppliers see your orders, confirm dates, send ASNs and invoices, and track their payments.
OTIF (On-Time In-Full) — Share of orders delivered on time AND complete. Critical KPI for modern retailer relationships.
Supplier onboarding — The process of integrating a new supplier: data, documents, terms and connection to the portal or EDI.
DIFOT (Delivered In Full, On Time) — The metric measuring the percentage of orders delivered in full and on the promised date.

Last updated: 2026-07-06