← Back to glossary Category: Comerț B2B Chargeback (retail) Quick answer: Automatic deduction from supplier invoice for SLA breaches — wrong ASN, low OTIF, invalid label. Key takeawaysASN compliance: €50-500 per faulty ASNOTIF penalty: 2-8% of order valueLabel quality: €100-300 per unreadable label palletPackaging: €50-200 per damaged palletDocumentation: invoice without valid PO reference Definition In B2B retail (different from card chargebacks), chargeback = automatic deduction the retailer applies to the supplier invoice for non-conformities: wrong ASN, late ASN, OTIF below target, invalid GS1-128 label, dirty pallet, damaged packaging, wrong GLN. Typical chargeback categories ASN compliance: €50-500 per faulty ASN OTIF penalty: 2-8% of order value Label quality: €100-300 per unreadable label pallet Packaging: €50-200 per damaged pallet Documentation: invoice without valid PO reference How to reduce them Correct native EDI (ASN within 5 min of dispatch) GS1-128 labels verified at print WMS that blocks shipment without OK pallet photo Per-retailer / per-category chargeback dashboard to spot patterns Frequently askedCan a chargeback be disputed?Yes, within the contractual window (usually 30-60 days). Proof required: timestamped ASN, delivery photo, electronic receipt signature. Where Azuvio fitsSoftware EDISoftware WMS Related termsOTIF (On-Time In-Full) — Share of orders delivered on time AND complete. Critical KPI for modern retailer relationships.ASN / DESADV (Advance Shipping Notice) — EDI shipping notice sent before goods physically arrive at the retailer — describes pallet, batch, quantity.EDI (Electronic Data Interchange) — Structured exchange of commercial documents between B2B partners, without emails or manual data entry. Last updated: 2026-07-17