← Back to glossary Category: Operațional SLA-based order prioritisation Quick answer: Automatically ordering orders by promised deadlines and customer importance to meet delivery commitments. Key takeawaysDelivery deadline — carrier cut-off, customer-promised dateCustomer importance — key accounts, strict-SLA contractsOrder type — urgent, express, standardPenalty risk — retail orders with chargebacks What SLA-based prioritisation is SLA-based order prioritisation means automatically ordering the fulfilment queue by promised deadline (SLA) and other criteria (key customer, channel, value), so the most urgent and important are processed first. Prioritisation criteria Delivery deadline — carrier cut-off, customer-promised date Customer importance — key accounts, strict-SLA contracts Order type — urgent, express, standard Penalty risk — retail orders with chargebacks Why it matters Without prioritisation, orders are processed in arrival order, and urgent ones may miss the deadline. Prioritisation protects SLAs and key-customer relationships, especially during volume peaks. How Azuvio helps The Azuvio OMS automatically prioritises orders by SLA and business rules, feeds picking (including by waves) in the right order and flags orders at risk of delay — protecting delivery commitments. Frequently askedWhat is a delivery SLA?Service Level Agreement — the contractual commitment on delivery timing and conditions (e.g. delivery within 24h, minimum fill rate). Missing it can trigger penalties or contract loss.How are orders prioritised automatically?The OMS orders the fulfilment queue by SLA deadline, customer importance and penalty risk, feeding picking in the right order. Rules are configurable by business.Why does prioritisation matter during peaks?In busy periods (promotions, season), capacity is limited. Prioritisation ensures high-penalty-risk orders and key customers are fulfilled first, not just in arrival order. Where Azuvio fitsSoftware OMSSoftware WMSPortal B2B Related termsSLA (Service Level Agreement) — Contractual guarantee of availability, support response time and technical performance.OMS (Order Management System) — The system centralizing orders from every channel (EDI, online, phone, field agent) and orchestrating execution.Order orchestration — Automatically coordinating each order's lifecycle from capture to delivery, across channels and warehouses.Wave picking — Grouping orders into planned waves to sync picking with routes, carriers and shipping deadlines. Last updated: 2026-07-06