← Back to glossary Category: Logistică · Acronym: COD Cash on Delivery (COD) Quick answer: A payment method where the customer pays the courier at delivery, and the money is remitted to the merchant. Key takeawaysReconciling COD collected by the courier with ordersHigher return/refusal rateDelayed remittance of money from the courier What cash on delivery is Cash on delivery (COD) is payment made at delivery, collected by the courier from the customer and then remitted to the merchant. Very common in e-commerce across Romania and CEE. Why it matters to the board COD raises conversion (customers without cards/trust) but increases delivery refusal rate, ties up cash until settlement and complicates financial reconciliation. Challenges Reconciling COD collected by the courier with orders Higher return/refusal rate Delayed remittance of money from the courier How Azuvio helps Azuvio links each order to its delivery status and the COD collected by the courier, automating COD reconciliation and highlighting refused orders needing reverse logistics. Frequently askedWhy is COD hard to manage?Because money passes through the courier and must be reconciled per order against their remittances, and the refusal rate is higher — needing reverse logistics.Can I reduce COD dependence?Yes, by encouraging online payment (discounts, a B2B portal with account payment), but COD stays important in certain segments. Where Azuvio fitsSoftware OMSConectori ERPMarketplace Connector Related termsLast-mile — The final delivery stage — from local DC to end customer. The most expensive segment.Carrier Management — Centralised management of multiple couriers and carriers: allocation, AWB generation, tracking and performance review.Proof of Delivery (POD) — Confirmation that goods were delivered and received: signature, photo, timestamp and any reservations.Returns / Reverse logistics — Managing the reverse goods flow — from customer back to warehouse — including inspection, restocking and refund. Last updated: 2026-07-06