← Back to glossary Category: Operațional · Acronym: KPI KPI (Key Performance Indicator) Quick answer: A quantitative measure of performance against a goal, used to monitor and improve operations. Key takeawaysOTIF (on-time in-full delivery)Fill rate and perfect order rateOrder cycle timeStock accuracy and inventory turnover What a KPI is KPI (Key Performance Indicator) is a measurable indicator showing how well you meet an objective. In operations and supply chain, KPIs translate daily activity into management figures. Why it matters to the board 'You can't manage what you don't measure.' Good KPIs link operational execution to financial results and provide a common language between warehouse, sales and leadership. Essential operational KPIs OTIF (on-time in-full delivery) Fill rate and perfect order rate Order cycle time Stock accuracy and inventory turnover How Azuvio helps Azuvio computes operational KPIs automatically from real data (orders, deliveries, stock) and presents them in a control tower, instead of delayed manual reports. Frequently askedHow many KPIs should I track?Few and relevant. A focused set (OTIF, fill rate, order cycle time, stock accuracy) is more useful than dozens of indicators you don't act on.KPI vs metric?Every KPI is a metric, but not every metric is a KPI. A KPI is directly tied to a business objective you want to improve. Where Azuvio fitsSoftware OMSSoftware WMSConectori ERP Related termsOTIF (On-Time In-Full) — Share of orders delivered on time AND complete. Critical KPI for modern retailer relationships.Fill rate — The percentage of customer demand fulfilled fully from stock at first delivery, without backorder — a key service-level metric.Perfect order rate — The percentage of orders delivered with no errors — on time, in full, undamaged and with correct documentation.Control tower (supply chain) — A single visibility and decision hub that aggregates chain-wide data to detect and resolve issues proactively. Last updated: 2026-07-06