← Back to glossary Category: Operațional Exception management Quick answer: The flow by which blocked or abnormal orders and transactions are detected, routed and resolved quickly, without stopping the rest of the operation. Key takeawaysAutomatic anomaly detection at sourceRouting to the right role, with full contextPrioritization by impact and SLA riskAudit and learning to reduce future exceptions What exception management is Exception management is the flow that handles what falls outside normal: credit-held orders, stock discrepancies, EDI mapping errors, unmatched payments, failed deliveries. Instead of stopping the whole flow, it isolates the exception and routes it to the person who can resolve it. Why it matters to the board In a healthy operation, 80-90% of orders pass automatically (straight-through). The real value of a system shows in how it handles the remaining 10-20%: fast and controlled, or chaotic via emails and phone calls. Poorly managed exceptions erode SLA and team morale. Principles Automatic anomaly detection at source Routing to the right role, with full context Prioritization by impact and SLA risk Audit and learning to reduce future exceptions How Azuvio helps Azuvio processes normal orders automatically and surfaces exceptions in a clear flow (control tower): every blockage is visible, assigned and prioritized, and the team works by exception rather than checking each order manually. Frequently askedWhat does 'working by exception' mean?The system processes everything normal automatically and draws human attention only to cases that genuinely need a decision — not to every transaction.How do I reduce the number of exceptions?Through structured capture at source, early validation and learning from recurring causes, so the same problems don't recur. Where Azuvio fitsSoftware OMSConectori ERPBusiness Intelligence Related termsOrder orchestration — Automatically coordinating each order's lifecycle from capture to delivery, across channels and warehouses.Control tower (supply chain) — A single visibility and decision hub that aggregates chain-wide data to detect and resolve issues proactively.SLA-based order prioritisation — Automatically ordering orders by promised deadlines and customer importance to meet delivery commitments.SLA (Service Level Agreement) — Contractual guarantee of availability, support response time and technical performance. Last updated: 2026-07-06