Mid-large FMCG distribution, multi-store retail, make-to-order production, pharma distribution, and leasing/financial services — for each typical industry on Charisma: real pain points, activated Azuvio modules, end-to-end flow, and <strong>before/after</strong> KPIs with figures from representative scenarios.
Figures are indicative estimates based on observed patterns from comparable Charisma clients.
Mid-large FMCG distribution (food + beverages + cosmetics)
Distributor 30-150M€ turnover, 5+ EDI retailers, 40-200 field agents, multi-company
National distributors with a portfolio of 5-30 brands, delivering to all top 6 EDI retailers (Carrefour, Kaufland, Auchan, Mega, Profi, Lidl), plus regional IKA, HoReCa, and eMAG/Allegro marketplace. Multi-company with monthly IFRS consolidation in Charisma.
- OTIF below 91% at Carrefour and Kaufland → penalties 25-60k€/month
- Charisma generates syntactical UBL XML for e-Factura, but does not semantically validate CIUS-RO → ANAF rejections 4-7%
- EDIFACT D96A ORDERS/DESADV/INVOIC does not exist natively → third-party broker at a cost of 8-15k€/year per retailer
- SAF-T D406: mapping of accounts 8.3.x requires manual customization + monthly reconciliation with balance sheet
- Field agents without shelf audit / planogram photo / AI suggested order
- Dead inventory stock 7-11% of turnover on seasonal SKUs without AI Forecasting
EDIconnect (30+ pre-mapped retailers)
ORDERS/DESADV/INVOIC + SSCC GS1-128 on pallets + RECADV reconciliation. Zero third-party broker.
Smart Layer e-Factura semantic
40+ pre-validated CIUS-RO rules before SPV → rejections below 0.3%.
SAF-T D406 reconciler
Automated monthly reconciliation with Charisma balance + audit trail + diff report for ANAF.
SFA with AI suggested order
40-100 agents × +4 visits/day (shelf audit 2 min vs 10, suggested order 30s vs 8 min).
AI Supply Forecasting SKU-level
5,000-15,000 SKUs × weekly forecast with seasonality + promotions → dead inventory from 9% to 5.5%.
- Carrefour EDIFACT ORDERS enter Azuvio → automatic mapping to native Charisma format (CSV/XML import)
- Charisma reserves multi-company stock + generates delivery note in the inventory module
- Azuvio picks up the delivery note → issues DESADV with SSCC GS1-128 on pallets to the retailer
- Charisma issues the financial invoice in the financial module (system of record)
- Azuvio simultaneously converts the invoice to semantic UBL CIUS-RO for ANAF SPV + EDIFACT INVOIC for the retailer
- SAF-T reconciler daily checks 8.3.x account mapping vs Charisma balance
- Aggregated dashboard: retailer OTIF, ANAF rejection rate, stock/SKU, forecast accuracy
OTIF top 6 retailers
89.2%
97.8%
Monthly penalties
32k€-58k€
Under 6k€
e-Invoice rejection rate
5.1%
0.2%
EDI broker cost/year
60k€-110k€
0€ (included in Azuvio)
Agent visits/day
10-12
16-18
Dead inventory
8.8% Revenue
5.4% Revenue
FMCG distributor 95M€ revenue, 6 active EDI retailers, 65 agents, 3 consolidated Charisma companies. Azuvio Smart Layer go-live in 11 weeks. At 6 months: OTIF 97.6%, penalties from 42k€/month to 4.8k€, ANAF rejections 0.3%, ROI paid in 4.2 months, cash unlock 980k€ from reduced dead stock + accelerated retailer DSO.
Multi-store retail (fashion + electronics + DIY)
Retailer 20-100M€ revenue, 15-80 physical stores + online, multi-company on Charisma
Retail chains with 15-80 physical points of sales plus online shop (Shopify/Magento/PrestaShop) and marketplace presence eMAG/Allegro. Charisma manages location-based inventory + multi-company financial consolidation.
- Real-time stock by location visible with 4-12 hour delay (Charisma batch update)
- eMAG cancel rate over 2% due to slow stock sync → marketplace account suspension risk
- Click & Collect impossible without live stock per store
- Dynamic pricing per channel (online vs. physical vs. marketplace) done manually in Excel
- Omnichannel returns: customer buys online, returns in store → 3-7 day manual reconciliation
- Loyalty + customer segmentation non-existent natively in Charisma retail modules
Real-time multi-location OMS
Live stock <30 seconds per store/warehouse, omnichannel visibility.
Marketplace Connector (eMAG/Allegro/Amazon)
Stock sync <15s, cancel rate below 0.5%, dynamic pricing per channel.
Click & Collect orchestrator
Automatic reservation at the closest location, SMS/email customer notification, 2h pickup SLA.
Smart Layer e-Invoice B2C + B2B
Semantic CIUS-RO validation + automatic issuance per POS + online transaction.
Loyalty + AI segmentation
Unified cross-channel customer profile, personalized recommendations, churn prediction.
- Customer orders on online shop → Azuvio checks live stock in 28 stores + 2 warehouses
- Click & Collect algorithm allocates the closest store with available stock
- Automatic store notification for picking + customer SMS with QR pickup code
- Charisma registers the reservation + deducts stock upon pickup completion
- Fiscal receipt generated in POS + UBL semantic CIUS-RO invoice automatically sent to ANAF
- If customer returns in another store → Azuvio manages cross-location, Charisma creates consolidated return note
- Real-time Dashboard: stock per location, top sellers, returns, Click & Collect SLA, loyalty insights
Stock visibility per store
4-12h delay
Under 30s
eMAG cancel rate
2.4%
0.3%
Click & Collect adoption
Unavailable
18% of online orders
Omnichannel returns reconciliation
3-7 days manual
Automatic in 24h
Online shop conversion
1.6%
2.9%
AOV loyalty members
+12%
+34%
Fashion retail chain 42 stores + online shop, turnover 58M€, multi-company on Charisma. Smart Layer activated in 14 weeks. At 9 months: Click & Collect 22% of online orders, AOV loyalty +31%, eMAG cancel rate 0.4%, shop conversion +78%, cash unlock 540k€ from consolidated stock and faster rotation speed.
Make-to-order production (industrial components + machinery)
Manufacturer 25-120M€ turnover, 3-12 production units, customized B2B orders
Industrial manufacturers with MTO/ETO cycles (metal components, machinery, commercial furniture, custom packaging). Charisma manages BOMs, production launch, multi-factory management, and financial consolidation.
- B2B portal for industrial customers non-existent → orders via email/Excel/phone
- Zero visibility of production status for the customer → weekly calls to the purchaser
- Recurring B2B orders without auto-replenishment / sub-agreements / VMI
- AI Forecasting demand for custom BOMs non-existent → raw material overstock
- Multi-Courier orchestrator non-existent for finished delivery → 1 preferred carrier with cost 18-24% above market
- B2B e-Invoice on framework sub-agreements with unstable CIUS-RO semantic validation
Industrial B2B portal for customers
Self-service: catalog with BOM, recurring orders, production status visibility, order history.
BOM-aware AI Forecasting
Ensemble ML on Charisma history + B2B customer seasonality + supplier lead times → raw material overstock -38%.
Multi-Courier orchestrator
15+ pre-integrated couriers, cost/SLA/zone/pallet size scoring → delivery cost -19%.
Smart Layer semantic B2B e-Invoice
40+ CIUS-RO rules + issuance based on framework sub-agreements → rejections under 0.4%.
Real-time production tracking
Job order status, estimated delivery arrival, delay alerts — visible to the customer in the portal.
- Industrial customer enters B2B Portal → sees personalized BOM catalog, places recurring order
- Azuvio validates raw material stock + production capacity per factory with Charisma
- Charisma launches job order in the production module + allocates raw materials
- Production status updated real-time in the customer portal (planning, in progress, finished, in delivery)
- AI Forecasting updates demand forecast → triggers raw material replenishment orders
- Multi-Courier orchestrator selects optimal courier for delivery → CIUS-RO semantic invoice issued automatically
- Dashboard: production throughput, lead time, on-time delivery, raw material overstock, industrial customer NPS
Orders via B2B portal
0% (email/Excel)
76% self-service
Production status calls
180/week
Under 25/week
Raw material overstock
22% of value
13.5%
Finished goods delivery cost
Base
-19%
On-time delivery
84%
94.5%
E-Invoice rejection rate
3.8%
0.3%
Metal components manufacturer, €78M revenue, 4 factories, 320 active industrial clients. Smart Layer with B2B Portal + AI Forecasting + Multi-Courier go-live in 13 weeks. At 8 months: 78% self-service orders, production status calls -86%, raw material overstock -38%, on-time delivery 95.2%, customer NPS +24 points, cash unlocked €1.1M.
Pharma + medical distribution (OTC + Rx + medical devices)
Distributor €40-200M revenue, 800-3000 pharmacy clients, traceability + semantic e-Invoice
Pharma distributors with OTC + medical devices portfolio, delivering to pharmacy chains (Catena, Sensiblu, Help Net, Dona) + independent pharmacies. Charisma manages multi-company, financial, inventory with batch/expiration.
- Non-existent B2B pharmacy portal → orders via phone calls/email/SMS from over 1,500 independent pharmacies
- Batch/expiration traceability with basic Charisma, but no proactive alerting to pharmacies → product returns near expiration 4-7%
- Non-native EDIFACT with pharmacy chains (Catena/Sensiblu) → costly third-party broker
- E-Invoice for pharma sub-agreements + volume bonus + ATC discount does not semantically validate CIUS-RO
- Manual order allocation based on priorities (urgent Rx vs bulk OTC vs sample)
- Lack of pharmacy sell-out visibility → reactive, not predictive, replenishment
B2B Pharmacy Portal
Self-service orders from 1,500+ independent pharmacies, catalog with OTC + Rx, batch expiration alerts, history.
EDIconnect (Catena/Sensiblu/Help Net/Dona)
ORDERS/DESADV/INVOIC with large chains, without a third-party broker.
Smart Layer semantic pharma e-Invoice
40+ CIUS-RO rules + framework sub-agreements + volume bonus + ATC discount → rejections under 0.3%.
Lot/Expiry traceability + alerting
Automatic alerts to pharmacies for near-expiry lots → returns -55%.
AI pharma demand forecasting
Cold season seasonality + local epidemiology + pharmacy sell-out → forecast accuracy 87%+.
- Client pharmacy logs into B2B Portal → OTC + Rx catalog with live availability, lot allocation
- Order placed → Charisma reserves stock with specific lot, issues delivery note
- EDIconnect sends DESADV with SSCC per pallet to chains (Catena/Sensiblu), portal for independent pharmacies
- Multi-Courier orchestrator chooses courier per profile (cold chain for certain Rx, standard for OTC)
- Charisma invoice → Azuvio simultaneously converts semantic CIUS-RO UBL + EDIFACT INVOIC
- Lot near expiry → automatic pharmacy alert and suggested return before risk of loss
- Dashboard: pharmacy sell-through, expiry risk, chain OTIF, ANAF compliance
Pharmacy orders via portal
0% (phone call/email)
72% self-service
Lot expiry returns
5.4%
2.4%
Pharma EDI broker cost
€75k-€130k/year
0€
Forecast accuracy
62%
88%
Pharmacy chain OTIF
91%
97.8%
e-Invoice rejection rate
4.2%
0.25%
Pharma distributor with €120M turnover, 1,800 active pharmacies, 4 EDI chains. Smart Layer go-live 12 weeks. After 7 months: 74% self-service orders, expiry returns -56%, forecast accuracy 89%, OTIF 97.5%, ANAF rejections 0.2%, €1.3M cash unlocked from better stock rotation + eliminated broker cost.
Leasing & financial services (auto leasing + factoring + NBFIs)
NBFI / leasing company with €30-200M portfolio, 3,000-25,000 active contracts
Operational/financial auto leasing companies, retail/SME NBFIs, factoring. Charisma manages the financial module + IFRS + multi-firm + ASF/BNR reporting. Specific to Charisma TotalSoft with the Financial Services module.
- Non-existent B2C/B2B portal for leasing clients → call center for simple requests (statement, interest, installments, insurance)
- ASF/BNR XBRL reporting done manually / semi-manually with Excel → 5-7 days consumed monthly
- e-Invoice for leasing installments + included insurance + commissions → unstable semantic CIUS-RO validation
- New client onboarding with manual KYC/AML → takes 5-10 working days
- DPD (days past due) portfolio visibility updated with 24-48h lag
- Lack of automation for preventive notifications to clients at risk of default
Client Portal B2B/B2C
Self-service: installment payment, balance, invoice download, insurance report, modification request → call-center -65%.
AI Risk & Collection Scoring
90-day default prediction + intervention suggestions per client → DPD 30+ -41%.
Smart Layer e-Invoice semantic financial
Lease installments + insurance included + commissions → ANAF rejections below 0.3%.
KYC/AML automation
ANAF API integration + Verifin/Onfido + automatic scoring → onboarding 2 days vs 7.
ASF/BNR XBRL reconciler
Automatic portfolio vs. Charisma balance reconciliation → reporting in 2 days vs. 6.
- Leasing client enters Client Portal → sees balance, installments, insurance, downloads invoices for the last 24 months
- Charisma remains the financial system of record: amortization, interest, IFRS 16 installment calculation
- Azuvio AI Risk scoring runs daily over the Charisma portfolio → identifies clients with 90-day default probability
- Automatic collection team notification + suggested action (soft reminder / restructuring / legal action)
- Monthly Charisma invoice → Azuvio issues UBL semantic CIUS-RO + 10-year archive
- End of month: ASF/BNR XBRL reconciler aggregates portfolio + Charisma balance → report ready in 2 days
- Dashboard: portfolio health, DPD distribution, collection performance, KYC pipeline
Call-center customer requests
Base
-65%
DPD 30+ days
6.8%
4.0%
New client onboarding
5-10 days
1-2 days
ASF/BNR Reporting
5-7 days/month
2 days/month
e-Invoice rejection rate
3.6%
0.2%
Retail leasing client NPS
+18
+47
IFN auto leasing €145M portfolio, 12,500 active contracts, monthly ASF reporting. Smart Layer go-live 16 weeks. At 10 months: call-center -68%, DPD 30+ -41%, average onboarding 1.6 days, ASF closing -1.5 days, ANAF rejections 0.2%, NPS +29 points, ROI paid in 7.2 months.