Industrial manufacturing, B2B distribution, multi-firm holdings, field service technical services and specialized retail — for each typical industry on WizPro: real pain points, activated Azuvio modules, end-to-end flow and <strong>before/after</strong> KPIs with figures from representative scenarios.
Figures are indicative estimates based on patterns observed in comparable WizPro clients.
Industrial manufacturing (metal + plastic components + packaging)
Manufacturer 15-80M€ turnover, 2-6 production lines, mixed MTS + MTO, export 20-50% turnover
Romanian industrial manufacturers with mixed MTS + MTO, local B2B clients + EU export. WizPro manages BOMs, production planning, raw materials + finished goods management, financial, and multi-firm consolidation.
- Non-existent B2B portal → recurrent orders via email/Excel/phone from 50-200 industrial customers
- Zero visibility of production status for the client → weekly calls for ETA
- EDI with large automotive/industrial clients (Continental, Bosch, Schaeffler) frequently requested, but not natively available in WizPro
- e-Invoice on EU export sub-agreements + tariffs + Incoterms does not semantically validate CIUS-RO
- AI Forecasting for B2B demand with seasonality + product lifecycle non-existent
- Multi-Courier and export documents (CMR, EUR1, EUR-MED) done manually
Industrial B2B customer portal
Self-service: catalog with personalized BOM, recurring orders, production status, history, documents.
EDIconnect automotive/industrial
Pre-configured mapping for Continental/Bosch/Schaeffler/Daimler/VW VDA format + EDIFACT D96A.
AI Forecasting BOM-aware
ML ensemble on WizPro history + B2B seasonality + lifecycle → raw material overstock -35%.
Smart Layer e-Invoice semantic export
CIUS-RO + Incoterms + sub-agreements export → ANAF rejections below 0.4%, EU acceptance.
Multi-Courier + export documents
15+ couriers + auto-gen CMR/EUR1/EUR-MED + unified tracking.
- Industrial B2B client logs into Portal → views catalog with customized BOM per framework contract, places order
- WizPro reserves raw materials + launches job order in production module
- Production status updated real-time in client portal (queue, in progress, finished, in delivery)
- AI Forecasting updates daily forecast → triggers raw material replenishment orders
- WizPro issues financial invoice → Azuvio simultaneously converts UBL semantic CIUS-RO + EDIFACT INVOIC for auto clients
- Multi-Courier orchestrator selects optimal courier + auto-gen CMR/EUR1 for EU export
- Dashboard: throughput, lead time, OTIF auto clients, export compliance, raw material overstock
Orders via B2B portal
0% (email)
78% self-service
Production status calls
140/week
Under 20/week
Raw material overstock
24%
15.5%
OTIF auto clients
86%
96%
Auto EDI broker cost
€50k-€90k/year
0€
Export document time
45 min/delivery
Under 3 min auto
Automotive plastic components manufacturer tier-2, €55M revenue, 4 VDA clients, 28% EU export. Smart Layer go-live 13 weeks. At 8 months: 80% orders via portal, OTIF 96.4%, raw material overstock -36%, broker cost eliminated, auto client NPS +21 points, cash unlock €720k.
B2B Distribution (HVAC + electrical + plumbing + tools)
Distributor €10-60M revenue, 500-3,000 B2B clients (installers + DIY retailers)
B2B distributors of technical products (HVAC, electrical, plumbing, tools, non-stockable construction materials) with a portfolio of 5,000-50,000 SKUs, delivering to installers, contractors, specialized stores.
- Phone/email/fax orders from thousands of installers → 4-8 full-time office agents for order entry
- Lack of B2B portal with technical catalog, compatible alternatives, suggested BOMs
- Manual differentiated pricing per client category (gold/silver/bronze)
- EDIFACT with major DIY retailers (Dedeman, Praktiker, Hornbach) nonexistent in WizPro
- Lack of cross-sell / up-sell automation based on order history
- Real-time stock across multiple warehouses visible with 2-6h lag
Technical distributor B2B portal
Catalog with compatible alternatives, suggested BOMs, pricing per client category, recurring orders.
EDIconnect DIY retailers
Mapping Dedeman / Praktiker / Hornbach / Leroy Merlin → without a third-party broker.
Real-time multi-warehouse OMS
Live stock <30s per location, automatic allocation closest to the client.
AI cross-sell / up-sell engine
Automated recommendations based on history + co-purchase patterns → AOV +18-26%.
Smart Layer semantic e-Invoice
Validation of 40+ CIUS-RO rules + automatic issuance on sub-agreements → rejections under 0.3%.
- Installer enters B2B Portal → searches for part, sees 4 compatible alternatives with personalized pricing
- AI engine suggests 3 complementary products (cross-sell) → added to cart
- WizPro reserves stock from the nearest warehouse + issues dispatch note
- Multi-Courier orchestrator chooses courier for delivery to installer within a maximum of 24h
- WizPro issues invoice → Azuvio UBL semantic CIUS-RO to ANAF SPV + EDIFACT INVOIC to retailer if applicable
- Auto-generated monthly recurring order based on consumption patterns (seasonal HVAC, consumable tools)
- Dashboard: AOV per client category, top alternatives, cross-sell conversion, retailer OTIF
B2B orders via portal
0% (phone/email)
82% self-service
FTE order entry
6 people
1.5 people
Installer AOV
Base
+22%
Cancel rate per stock
3.8%
0.6%
EDI DIY broker cost
€45k-€75k/year
0€
e-Factura rejection rate
4.4%
0.3%
HVAC + electrical distributor, €42M turnover, 1,800 active installers, 4 DIY retailers. Smart Layer go-live 11 weeks. At 7 months: 84% self-service orders, FTE order entry from 6 to 1.5, AOV +24%, cancel rate 0.5%, cash unlock €620k.
Multi-company holding (10-50 consolidated companies)
Group of companies with 10-50 entities, monthly IFRS consolidation, aggregated turnover €50-300M
Holdings or groups of companies with 10-50 legal entities (distribution + production + services + real estate). WizPro is used across all companies with the multi-company consolidation module. Monthly aggregated reporting for investors/board.
- Monthly IFRS consolidation done in Excel after WizPro extract → 6-9 working days consumed
- Inter-company e-Factura between group companies → ANAF rejections on group VAT
- Lack of real-time CFO dashboard with cross-company metrics
- Manual intercompany reconciliation (receivables / payables / cash pooling)
- SAF-T D406 per company × 10-50 companies = massive operational burden
- Fragmented treasury management across multiple banks × multiple companies
IFRS Consolidation engine
Automated multi-company consolidation with inter-company eliminations + exchange rates → closing 1.5 days vs 7.
Intercompany reconciliation
Automated reconciliation of receivables/payables between group companies + cash pooling visibility.
Smart Layer inter-company e-Factura
Semantic validation CIUS-RO + specific group VAT rules → rejections below 0.2%.
SAF-T D406 batch reconciler
Generation + automated reconciliation per company with WizPro balance sheet → 50 companies processed in one hour.
Real-time CFO dashboard
Consolidated P&L, cashflow, working capital, debt service per company + aggregated — updated daily.
- WizPro remains the system of record for each company (finance, inventory, payroll)
- Azuvio daily aggregates the balance sheets of all companies + exchange rates + inter-company eliminations
- Inter-company invoices between group companies → Smart Layer e-Factura with group VAT rules
- Intercompany reconciler daily validates receivables/payables match → diff report for CFO
- Month-end: consolidation engine generates P&L + BS + IFRS Cashflow in 1.5 days
- SAF-T batch reconciler processes all 50 companies overnight
- CFO dashboard: real-time KPI per company + drill-down + alerting on variance >10%
Consolidated monthly close
6-9 days
1.5 days
Group e-Factura rejection rate
5.8%
0.2%
Intercompany reconciliation
3 FTE × 5 days/month
Automated
SAF-T D406 generation 50 companies
10-14 days manual
Under 2h automated
CFO dashboard refresh
Monthly (Excel)
Daily real-time
Consolidated finance FTEs
8 people
4.5 people
Distribution + production holding with 28 companies, aggregate turnover €185M, monthly investor board reporting. Smart Layer consolidation go-live 18 weeks. At 12 months: closing 1.4 days (vs 8), finance FTEs -44%, ANAF rejections 0.18%, daily vs monthly board reporting, ROI paid back in 6.8 months.
Technical services with on-site intervention (HVAC + medical devices + IT)
Service provider €8-40M annual revenue, 30-150 field technicians, recurring SLA contracts
Technical service companies (installation + maintenance + repairs) for HVAC, medical devices, enterprise IT, industrial automation. WizPro manages SLA contracts, spare parts inventory, finance, payroll.
- Field technician dispatch done manually with Excel / WhatsApp
- Lack of technician mobile app → paper intervention report, 2-3 day lag in WizPro for registration
- Customer Portal for opening tickets / intervention status / history non-existent
- SLA tracking done manually → frequent penalties for SLA breach (response time + resolution time)
- Forecasting spare parts consumption non-existent → overstock / out-of-stock alternatively
- Recurring invoicing for contracts + extra-charge interventions → frequent errors, disputes
Field Service mobile app
Field technician: ticket assignment, navigation, intervention checklist, photos, client signature, real-time report in WizPro.
Customer Portal service
Self-service: opens ticket, views status, intervention history, downloads report, evaluates.
AI Dispatch engine
Automatic technician assignment based on skill + location + workload + SLA → SLA breach -68%.
Predictive parts forecasting
Forecast of parts consumption based on interventions + seasonality → overstock -32%, out-of-stock -78%.
Recurring billing + extra-charge automation
Automatic billing of SLA contracts + intervention extra-charges → errors -94%, disputes -85%.
- Client opens ticket in Customer Portal or by phone → ticket created in Azuvio
- AI Dispatch assigns optimal technician (skill + location + workload + SLA contract)
- Technician receives notification in mobile app → navigation, checklist, ETA to client
- On-site: technician completes report (photos, parts consumed, client signature) → real-time sync WizPro
- WizPro: automatic recording of spare parts consumption + intervention hours + extra-charge if applicable
- End of the month: automatic recurring billing for contracts + extra-charge invoiced in UBL semantic CIUS-RO
- Dashboard: SLA performance, technician utilization, parts consumption, customer satisfaction
Dispatch time
20-40 min manual
Under 90s automatic
SLA breach rate
12%
3.8%
Intervention report lag
2-3 days
Real-time
Spare parts overstock
28%
19%
Recurring billing errors
8.5%
Under 0.5%
Post-intervention CSAT
3.8/5
4.6/5
HVAC & Medical Devices Service, €22M revenue, 85 field technicians, 1,200 SLA contracts. Smart Layer field service go-live in 10 weeks. At 6 months: SLA breach -68%, dispatch -94%, spare parts overstock -32%, CSAT 4.6/5, NPS +33 points, ROI paid in 4.5 months.
Specialty Retail (toys + books + sports + pet + boutique DIY)
Retailer €5-30M revenue, 8-40 stores + e-commerce, niche assortment 8,000-40,000 SKU
Niche specialty retailers (toys, books, sports, pet, boutique DIY, hobby) with 8-40 physical stores + e-commerce + eMAG/Allegro marketplace presence. WizPro manages multi-location inventory + finance.
- Real-time stock sync between 8-40 stores + online shop + non-existent marketplace → 2-4% cancel rate
- Lack of Click & Collect and ship-from-store → online conversion below potential
- Non-existent / fragmented loyalty program → customer retention below industry average
- Manual automated replenishment per store → out-of-stock for bestsellers 8-14% of the time
- Dynamic pricing per channel + seasonality done in Excel
- Omnichannel returns (online → store) manual reconciliation 3-7 days
Real-time multi-location OMS
Live stock <30s per store + warehouse, omnichannel visibility for e-commerce + marketplace.
Click & Collect + Ship-from-store
Automatic reservation at optimal location, 2h pickup SLA, ship-from-store for online.
AI replenishment per store
SKU-level forecast per store × seasonality × promotions → out-of-stock for bestsellers below 2%.
Loyalty + AI segmentation
Unified cross-channel customer profile, personalized recommendations, churn prediction → AOV loyalty +28%.
Marketplace Connector (eMAG/Allegro)
Stock sync <15s, cancel rate below 0.5%, dynamic pricing per channel.
- Customer orders on online shop → Azuvio checks live stock in 22 stores + central warehouse
- Algorithm decides: Click & Collect (closest with stock), ship-from-store (store with stock), or central warehouse
- WizPro records the reservation + deducts stock upon pickup/delivery completion
- Loyalty engine identifies customer (cross-channel), applies discount + personalized suggestions
- AI replenishment runs daily across sales → automatic orders to central warehouse per store
- Omnichannel returns: customer returns to another store, WizPro automatically creates cross-store return note
- Real-time dashboard: stock per location, top sellers, click&collect SLA, loyalty insights, marketplace performance
Stock visibility per store
Batch 6h
Under 30s
Marketplace cancellation rate
3.1%
0.4%
Click & Collect adoption
Unavailable
21% online orders
Out-of-stock topsellers
11% time
Under 2%
AOV loyalty members
+10%
+32%
Online shop conversion
1.4%
2.7%
Pet retailer, €18M turnover, 24 stores + online shop + eMAG, 14,000 SKUs. Smart Layer go-live 12 weeks. After 8 months: Click & Collect 24% of online orders, shop conversion +93%, AOV loyalty +30%, out-of-stock topsellers 1.8%, cash unlock €380k.