Azuvio
Azuvio Use Cases

Azuvio use cases - solutions by industry vertical

14 verticals covered natively: importers, distribution, manufacturing, retail, B2B services, hospitality, healthcare, agriculture and more. Modules, flows and KPIs for each.

Importers & Brand Owners

PIM + Retail EDI + Omnichannel for businesses bringing brands to the RO/EU market and distributing through multiple channels.

Who it is for: Exclusive importers, distributors with private labels, and brand owners present in modern retail + e-commerce + B2B. Typically 20-300 employees, €5M–€50M turnover, 1-8 warehouses, 500-50,000 active SKUs.

Problems solved:

Product master data scattered across spreadsheets, PDF data sheets, and product managers' heads
Every retailer (Carrefour, Auchan, Kaufland, Profi, Lidl, Mega Image) requires different catalog formats, codes, and attributes
EDI is outsourced and costs per transaction (orders, despatch advice, invoices, inventory reports)
New retail listings take 6-12 weeks due to manual catalog preparation and mapping
Lack of real-time stock visibility between own warehouses, marketplaces, and webshops
Fragmented pricing and promotions across channels without a single point of control

Azuvio modules used:

PIM (Product Information Management) - A single source of truth for attributes, translations, imagery, data sheets, labels, and certifications. Native approval workflow (Draft → Review → Published) and export to specific formats per channel or retailer.
Native EDI - EDIconnect (since 2014) - In-house EDI module operated by Azuvio since 2014, with active connections to Romanian retailers and European partners. Standard messages: ORDERS, DESADV, INVOIC, INVRPT. Protocols: MFT, AS2, sFTP.
OMS + Supply Sync - Orders from all channels (own e-commerce, marketplaces, B2B, retail) flow into the same OMS. Supply Sync applies allocation and multi-warehouse routing rules configurable per customer.
E-commerce Connectors - Native connectors for WooCommerce and Merchant Pro. For other platforms (Shopify, PrestaShop, marketplaces), integration is handled via public REST API.
Multi-warehouse WMS - Real-time stock across multiple locations, receiving, picking, shipping, and returns. A unified stock source for online, B2B, and retail.
Promotions & Trade Terms per Retailer - Module for managing differentiated promotions and commercial conditions per retailer/channel (list price, discounts, validity periods).
FIN + e-Factura & e-Transport (ANAF) - Compliant invoicing for the Romanian market (ANAF - the Romanian tax authority), bank reconciliation, and reporting per client/retailer.
B2B Portal (HoReCa, Small Retail, Wholesalers) - Self-service ordering with customer-specific contracted pricing, live stock, order history, and one-click re-ordering.

Operational flows:

Listing a new product with a retailer: Product manager creates the product in the PIM with attributes, translations, and media → Approval workflow in PIM: Draft → Review (Marketing / Commercial / Quality) → Published → Export the catalog in the specific format required by the retailer from the PIM → Via the active EDI channel (EDIconnect): receive ORDERS, generate DESADV upon delivery, and INVOIC after billing
Online order → Delivery (Multi-warehouse): Order enters the OMS (via native WooCommerce / Merchant Pro or other channels via API) → Supply Sync selects the fulfillment warehouse based on configured allocation rules (stock, zone, priority) → WMS executes picking and shipping preparation; courier AWB is generated within the flow → Order status and AWB are synchronized back to the originating channel

KPIs & impact:

Time-to-list for new retailers - Significantly reduced when the catalog is already structured in the PIM and does not need to be rebuilt per retailer
Operational EDI costs - Lower than the pay-per-transaction model of external EDI providers, as it is a native platform module (EDIconnect, since 2014)
Stock discrepancies between channels - Drastically reduced as stock is read from a single source (WMS) rather than separate copies per channel
Catalog errors reported by retailers - Decreased as product data comes from a single PIM source with an approval workflow instead of parallel spreadsheets

For importers managing multiple retailers and online channels, Azuvio centralizes PIM (with approval workflows), native EDIconnect, OMS with Supply Sync for multi-warehouse routing, and WMS. This ensures your catalog, orders, and stock no longer live in disconnected systems and spreadsheets.

HVAC, Plumbing & Electrical

Wholesale + Service: material sales, turnkey projects, fleet management, and field service ticketing.

Who it is for: Wholesalers of HVAC, plumbing, or electrical equipment that also handle design, installation, or after-sales service. Typically 30-250 employees, €3M - €40M turnover, 2-6 locations, 5-40 field teams.

Problems solved:

Material sales and installation/service operations live in separate systems (ERP + Excel + WhatsApp)
Long-term projects (3-12 months) are tracked in Excel, lacking real-time profitability and deviation alerts
Technicians receive schedules via phone and report on paper; invoicing takes 1-2 weeks
Service van stock is treated as a separate warehouse, but transfers between main storage and vans are chaotic
Warranties, maintenance contracts, and recurring interventions are managed manually in Outlook
Designers require technical sheets and stock availability for quoting but have no self-service access

Azuvio modules used:

CRM + Quoting - Lead → quote with bill of materials (BOM) and labor → contract → opportunity tracking per project / client.
Multi-warehouse WMS + Transfers - Real-time stock across multiple warehouses, branches, and service vans treated as locations; receiving, picking, inter-depot transfers, and returns.
Project Profitability Tracking - Budget vs. actuals for materials, labor, and subcontractors, with visible margins for every project or contract.
Fleet Management - Service vehicles and utilities: documents, fuel consumption, operating costs, and assignment to teams / technicians.
Service Ticketing + Maintenance Contracts - Scheduled or ad-hoc interventions, maintenance contracts with recurring scheduling, client / equipment history, and digital closure reports.
Mobile App for Technicians - Work orders, material consumption, digital signature, and ticket closure directly from the field via phone / tablet.
SFA (Sales Force Automation) - For the wholesale division: field agents, dealer visits, and mobile ordering with contracted pricing.
B2B Portal (Designers, Dealers, Installers) - Self-service access to technical data sheets (from PIM), stock levels, contracted prices, order history, and re-ordering.
PIM - Technical specs, certifications, and product documentation; a single source of truth for quoting, B2B portal, and web.
FIN + e-Invoicing & e-Transport - Compliant invoicing, bank reconciliation, and statutory reporting (e.g., ANAF in Romania) per client / project / contract.

Operational flows:

From RFQ to Delivered Project with Visible Profitability: CRM captures the lead (HVAC office building project, electrical installation, etc.) → A quote is built with materials and labor, showing projected margins → Contract signed → opportunity becomes a project with an allocated budget and WMS stock reservation → Field teams report consumption and hours via the mobile app; the profitability module compares actual vs. budget → Client sign-off on site → automated invoicing in FIN and statutory e-invoicing reporting
Service Intervention on Maintenance Contract: Ticketing schedules the intervention based on the maintenance contract (e.g., quarterly) → Dispatcher assigns the technician and vehicle (Fleet); required parts are transferred from the warehouse to van stock → Technician views equipment history, active contract, and allocated parts on the mobile app → Intervention report + digital signature on phone / tablet → ticket closed from the field → Invoicing according to contract terms (flat fee, consumption-based, or mixed)

KPIs & impact:

Stock Visibility Across Warehouses + Service Vans - Increases, as receiving, transfers, and van consumption are unified in the same WMS
Project Profitability Visibility - Becomes measurable in real-time (budget vs. actuals), rather than reconciled in Excel post-completion
Time-to-Invoice After Service Completion - Decreases, as mobile reports and signatures translate directly into invoices in FIN
Maintenance Contract SLA Compliance - Increases, as Ticketing automatically schedules recurring interventions and tracks contract terms
Self-Service Order Volume from Dealers / Designers - Grows as the B2B portal handles orders that previously came via email or phone

For HVAC, plumbing, and electrical wholesalers with field teams, Azuvio unifies multi-warehouse WMS with transfers, project profitability tracking, field technician mobile apps, maintenance contracts, Fleet management, SFA, and B2B portals into a single layer—without external add-ons patched over your ERP.

Light & Discrete Manufacturing

Entry-level production module: BOM, production orders, and consumption linked to WMS and invoicing. Built for workshops and small factories that don't need a full industrial MES/MRP.

Who it is for: Small and medium producers - furniture, metalware, packaging, component assembly, food packaging - who currently manage BOMs and production orders in Excel and want a simple system integrated with stock, procurement, and invoicing. Typically 10-80 employees, 1-2 sites.

Problems solved:

BOMs kept in Excel - updates don't always reach the workshop floor
Production orders issued verbally - no real reservation of raw materials
Inaccurate raw material stock → stoppages due to missing basic components
No real cost per product - manual calculations done only at month-end
Batch traceability required by B2B clients, managed in parallel Excels
Low visibility on order progress (Is it produced? In the workshop? Ready for delivery?)

Azuvio modules used:

BOM & Simple Recipes - Bill of materials and operations per finished product, providing a single source of truth for the workshop, procurement, and costing. Entry-level module without industrial MRP complexity.
Manufacturing Orders (MO) - Launch from customer orders or manually; reserve raw materials in the WMS; track simple statuses (Issued / In Progress / Completed).
Multi-warehouse WMS with Batches - Receive raw materials by batch, track consumption per MO, finished goods entry to warehouse, and batch traceability upon delivery.
Procurement - Supplier orders based on MO requirements and minimum stock levels, including reception and payment tracking.
Basic Production Costing - Cost per MO derived from consumed materials + reported labor; comparison against standard BOM costs.
PIM + B2B Customer Portal - Technical data sheets, documentation, and order status for B2B clients, eliminating repetitive emails.
FIN + e-Invoicing & Statutory Reporting - Compliant invoicing, e-invoicing via Peppol or tax authorities (e.g. ANAF in Romania), and reporting per client / product / order.

Operational flows:

From Customer Order to Delivery: Customer order confirmed in the OMS → If finished goods stock is insufficient, a Manufacturing Order (MO) is triggered → The MO reserves raw materials in the WMS and generates a consumption slip → Operators report consumption and labor against the MO → Finished product received in the warehouse with a unique batch ID → WMS pick & pack for the order, delivery with batch traceability and invoice in FIN
Raw Material Replenishment: Requirements are calculated from planned MOs and minimum stock levels per item → Order proposals are generated for suppliers in the procurement module → Batch reception in WMS, impacting average cost / FIFO

KPIs & impact:

Stoppages due to material shortages - Decreases as minimum stock and MO reservations become visible, rather than hidden in Excels
Product cost accuracy - Increases because real WMS consumption and reported labor flow directly into the MO cost
Batch traceability for audits/claims - Significantly reduced effort, as the link between raw material batch → MO → delivery is within one system
On-time delivery to B2B clients - Increases as the real-time MO status is visible in the portal, not requested via email

For small factories or workshops that don't want a heavy industrial MES/MRP, Azuvio provides an entry-level production module: BOMs, manufacturing orders, batch-based consumption, and basic costing, natively integrated with WMS, procurement, invoicing, and the B2B portal. If you require advanced planning, fine scheduling, or MES for complex lines, we recommend a dedicated system while Azuvio remains the Smart Layer on top.

Fashion & textile wholesale

SKU variants by colour/size, seasons/collections, B2B portal for retail and multi-brand clients, EDI with major chains.

Who it is for: Distributors and brand owners of clothing, footwear, and accessories selling to retail chains, multi-brand stores, and optionally their own e-commerce. Typically 15-200 employees, 1-4 warehouses, thousands to tens of thousands of active SKUs per season.

Problems solved:

The SKU matrix (model × colour × size) explodes quickly, making Excel spreadsheets impossible to manage
Two seasons per year (SS/AW) with pre-orders, firm orders, and re-orders; different flows that must coexist in the same system
B2B clients (boutiques, chains) demand an electronic catalogue with their specific pricing, availability, and order status
High seasonal returns with contractual return rights, difficult to track without a structured workflow
Lack of visibility into actual sell-through at retail clients → leading to over-importing or under-stocking for the next season
Retailer-specific labelling, packaging, or promotions handled outside the main system

Azuvio modules used:

PIM with SKU variants (matrix) and approval workflow - Parent model + variants by colour/size, attributes, images per colour, and multi-language descriptions. Changes go through approval before reaching the portal or sales channels.
B2B Portal (boutiques & chains) - Customer-specific electronic catalogue with negotiated pricing, matrix-based ordering (size runs), order history, and rapid re-ordering.
OMS with allocation rules / multi-warehouse routing - Native logic for allocation and routing between warehouses, configurable per client (pre-order priorities, reservations per drop, preferred warehouse).
Promotions and commercial terms per retailer - Different price lists, discounts, and mechanics for each chain or B2B client, automatically applied at checkout.
Multi-warehouse WMS with lot tracking - Receiving, matrix-based picking, and inter-warehouse transfers, with direct impact on accounting and availability.
Structured returns management - RMA with return reasons, refurbishment, and restocking with correct accounting impact; essential for seasons with contractual return rights.
Sell-through BI for retail clients - When chains share sales data, it enters BI as input for re-ordering and next-season planning.
Native EDI with retailers (since 2014, EDIconnect) - ORDERS / DESADV / INVOIC integrated directly with OMS and WMS for major chains, without an external provider charging per transaction.
E-commerce connectors - Native WooCommerce and Merchant Pro for synchronising catalogue, stock, and orders. Other platforms (Shopify, eMAG, marketplaces) available upon request as dedicated projects.

Operational flows:

New collection launch & pre-order: PIM: Collection upload (models, variants, images, prices) through an approval workflow → B2B Portal active for pre-orders – each client sees only their assigned products and prices → Pre-orders collected within the agreed window → OMS consolidates demand → production / import order → Upon stock reception, allocation follows configured rules (priorities, reservations) → WMS: Matrix picking, packaging according to client requirements, delivery
Rapid re-order from a boutique: Client logs into the B2B portal, views history and availability → Fills in the size run matrix for the desired models → Order enters OMS directly with their specific prices and conditions → Allocation + picking → shipping

KPIs & impact:

B2B order processing time (from receipt to confirmation) - Decreases significantly when clients use the portal instead of sending orders via email
End-of-season markdown stock - Decreases as allocation rules and pre-order visibility become more disciplined
Order errors per variant (wrong size/colour) - Decrease when input is done via matrix instead of flat SKUs
New season time-to-launch - Decreases when the PIM and portal are prepared in parallel with the collection
EDI costs with major retailers - Decreases compared to external providers that charge per transaction

A fashion brand with dozens or hundreds of B2B boutiques and two seasons per year doesn't need to purchase separate ERP, PIM, B2B portal, EDI, and promotion engines. Azuvio provides them natively: PIM with variants and approval, matrix-based B2B portal, allocation rules, EDIconnect since 2014, and native WooCommerce / Merchant Pro connectors. All other integrations are handled as dedicated projects.

FMCG & Beverage Distribution

Distribution for HoReCa, traditional retail, and Key Accounts: mobile orders for agents, retailer-specific promotions, EDI with chains, multi-warehouse WMS with batch and expiry tracking.

Who it is for: Distributors of FMCG, beverages, sweets, snacks, or non-food items using their own fleet or external couriers. Serving many small clients (HoReCa, traditional trade) and several large retailers via EDI. Typically dozens to hundreds of employees, multiple warehouses, and thousands of active monthly delivery points.

Problems solved:

Orders arrive via WhatsApp / phone / email and are manually re-entered into the system with errors
Promotions and commercial terms per retailer are kept in Excel and settled at month-end based on "trust"
EDI with large chains lives in a separate system from the ERP, doubling maintenance work
Returns and near-expiry products - lack of clear FEFO discipline in the warehouse
Real profitability per client (delivery cost + returns + payment terms) is not visible anywhere

Azuvio modules used:

Mobile Orders for Agents - Agents take client orders via a mobile app, directly connected to real-time stock and customer-specific pricing, eliminating double entry in the back office.
Retailer Promotions & Commercial Terms - Mechanics defined per client (target, listing, on-invoice / off-invoice), automatically applied to the invoice and settled per period, moving away from Excel.
Native EDI with Retailers (since 2014, EDIconnect) - ORDERS, DESADV, INVOIC, INVRPT integrated directly with OMS and WMS, without an external EDI provider. We cover all major chains in Romania (excluding Dedeman and Romstal).
Multi-warehouse WMS with Batch Tracking & FEFO - Outbound processing by batch and expiry date, traceability for recalls, and structured returns management.
Multi-channel OMS - Orders from the B2B portal, EDI, mobile agents, and phone enter the same OMS, with allocation and prioritisation rules per client.
Sales & Client BI - Performance per agent, client, and category; input for replenishment and for terminating chronically unprofitable accounts.
FIN + e-Invoicing & e-Transport ANAF - The entire fiscal component integrated end-to-end within the distribution flow, including reporting to ANAF (the Romanian tax authority).

Operational flows:

From Agent Order to Delivery: The agent takes the order in the mobile app, based on live stock and client-specific pricing → The order enters the OMS and is automatically reserved in the warehouse → The WMS performs picking based on FEFO and prepares the delivery for the agreed window → FIN issues the invoice with client promotions and conditions automatically applied → If the retailer is on EDI, the INVOIC is automatically sent via EDIconnect
Settling Promotions with a Retailer: The commercial mechanism is defined once in the system (target, bonus, period) → The system applies the discount on the invoice or accumulates it off-invoice during the period → At the end of the period, the system automatically calculates the bonus and proposes the credit note → Reconciliation with the retailer and transmission via EDI, without parallel Excel calculations

KPIs & impact:

Order Entry Errors (vs. WhatsApp / Phone) - decrease when the agent uses the app directly
Time for Promotion Settlement - decreases when mechanics are in the system, not in Excel
Retailer EDI Costs - decreases compared to external EDI providers charging per transaction
Losses on Expiring Products - decrease with FEFO discipline in the WMS
Profitability Visibility per Client - becomes clear rather than just an estimate in the Key Account Manager's head

For a distributor with dozens of vehicles, thousands of small clients, and several large retailers, Azuvio natively unifies what are usually separate systems: ERP, OMS, WMS with batches & FEFO, mobile orders for agents, a retailer-specific promotion engine, and EDI with chains (via EDIconnect since 2014, covering all major Romanian networks except Dedeman and Romstal). Van sales with end-of-day settlement and advanced route optimisation remain available as dedicated projects if required.

HoReCa Supply & Cash & Carry

For HoReCa suppliers delivering daily to restaurants, hotels, and cafes: native B2B portal for self-service orders, WMS with FEFO and lot tracking, EDI for major chains, and BI for real profitability per customer.

Who it is for: HoReCa suppliers (food, beverage, non-food) and specialized distributors (meat, dairy, fish, fresh). Typically dozens to hundreds of employees, multiple warehouses, and thousands of monthly active customers.

Problems solved:

Orders coming via WhatsApp, phone, or email, manually processed with frequent errors
Fresh / short-shelf-life products - losses occur without disciplined FEFO workflows
Catalogs with thousands of SKUs changing frequently (seasonality, promos), hard to sync across all channels
Lack of visibility into real profitability per customer (margin − returns − cost of capital on receivables)
Major chains demand EDI; other customers order chaotically through informal channels

Azuvio modules used:

Native B2B HoReCa Portal - Restaurants order self-service from their specific catalog with custom pricing and order history, replacing WhatsApp and phone calls.
Multi-warehouse WMS with FEFO & Lot Tracking - Picking by lot/expiry date, ensuring disciplined FEFO for short-shelf-life products.
Omnichannel OMS - Orders from the portal, EDI, and sales agents enter the same unified operational workflow.
Native EDI for Major Chains (EDIconnect since 2014) - Electronic orders and invoices for major hotel chains, restaurant groups, and HoReCa-friendly retail.
PIM + Per-Customer Price Lists - Manage catalogs with thousands of SKUs, custom prices, and trade conditions per client, updated instantly.
Customer BI - Real profitability per customer (margin − returns − cost of capital on receivables).
FIN + e-Invoicing & e-Transport - Automated invoicing after delivery, compliant with tax authority requirements (including ANAF in Romania).

Operational flows:

Restaurant portal order → Delivery: Restaurant logs into the B2B portal and orders at their specific prices (or repeats a recurring order) → Order enters the OMS and is routed to the WMS → WMS picking by lot, FEFO for short-shelf-life products → Delivery + automated invoice (including statutory e-invoicing) → BI updates the real customer margin (including returns and payment terms)
Chain order via EDI: The chain sends an order via EDI (EDIconnect) → Order flows directly into the OMS - no manual data entry → WMS prepares the shipment, delivery is confirmed, and the electronic invoice is sent back via EDI → Automatic reconciliation in the FIN module

KPIs & impact:

Orders processed via portal (vs. WhatsApp/phone) - Increases as restaurants migrate, transcription errors disappear
Losses on short-shelf-life products - Decrease through disciplined FEFO in the WMS
EDI costs with major chains - Decrease vs. external EDI providers (EDIconnect is native)
Customer profitability visibility - Enabled via BI - no longer just an estimate by the key account manager

For HoReCa suppliers, Azuvio natively provides the B2B portal (self-service orders instead of WhatsApp), WMS with FEFO and lot tracking, EDI for major chains (EDIconnect since 2014), and BI for real profitability per customer. Dedicated cold chain with temperature zones, Cash & Carry POS, wave planning, and delivery route optimization are not in the native scope but are treated as dedicated projects or integrated with existing systems.

Multi-store Retail

Multi-store retail chains + e-commerce: unified omnichannel stock, integration with external POS systems, native mobile inventory, e-commerce with Click & Collect, and loyalty via WooCommerce + Merchant Pro.

Who it is for: Specialised retail chains (fashion, electronics, sports, pet, beauty, home decor), franchises, concept stores with multiple locations + central warehouse + e-commerce.

Problems solved:

In-store POS systems that do not communicate with central stock in real-time
E-commerce and physical stores have separate stocks → selling items online that are out of stock
Replenishment between warehouse and stores managed via Excel, leading to over-stock or stockouts
Manual inventory 1-2 times/year with high discrepancies and forced store closures
Non-overlapping data from POS, e-commerce, and ERP, resulting in weekly reporting delays in Excel

Azuvio modules used:

Omnichannel inventory - A single logical stock across all locations + e-commerce: online sales reflect real-time stock, and POS sales deduct from the same pool.
External POS integration - In-store POS systems integrate with Azuvio for stock and sales synchronisation; we integrate with your preferred standard POS software.
Native E-commerce (WooCommerce + Merchant Pro) - Online store with Click & Collect and loyalty programmes (cards, points, vouchers) running on the e-commerce channel, synced with central stock.
Native mobile inventory - Continuous cycle counting using mobile/scanners, automatic reconciliation, and discrepancy reporting without closing the store.
PIM + price lists - Unified catalogue of SKUs, prices, and promotions propagated to POS, e-commerce, and BI.
Retail BI - Sell-through per store/SKU, category ranking, dead stock vs. best-sellers, and online vs. physical comparison.
FIN + e-Invoicing - Consolidated invoicing from all channels, compliant with tax authority requirements (including ANAF for Romania).

Operational flows:

In-store sale → Unified stock: Cashier scans at the external POS → The sale is transmitted to Azuvio via integration → Stock is deducted from the omnichannel pool - e-commerce updates immediately → BI updates sell-through data per store/SKU
Online order with Click & Collect (e-commerce): Customer orders on the website (WooCommerce + Merchant Pro) and selects Click & Collect → Order enters the OMS, stock is reserved in the chosen store → Store staff prepares the order and marks it as "ready for pickup" → Customer picks up based on notification and pays online or at the POS → Loyalty programme (points, vouchers) applied through the e-commerce channel
In-store cycle counting: Operator uses a mobile device/scanner to scan defined zones → System compares data with theoretical stock and flags discrepancies → Automatic reconciliation after approval, reporting per zone/operator → The store remains open during inventory

KPIs & impact:

Stock discrepancies between online and physical - Eliminated with omnichannel inventory
Stock accuracy between inventories - Increases with mobile cycle counting
Annual physical inventory time - Decreases - inventory becomes cyclical without store closures
Sell-through visibility per store/SKU - Visible in BI - replenishment is data-driven, not based on intuition

For retailers with multiple stores + e-commerce, Azuvio provides unified omnichannel stock, integration with external POS systems, e-commerce with Click & Collect and loyalty (WooCommerce + Merchant Pro), and native mobile inventory. Proprietary POS, algorithmic auto-replenishment, and cross-channel loyalty (identical POS+online) are treated as dedicated projects or via specific integrations.

VMI Suppliers / Vendor Managed Inventory

For suppliers managing stock at client sites: Azuvio covers the core infrastructure (multi-warehouse with client locations as sub-warehouses, SupplySync for transparency, client portal). Advanced VMI workflows (dedicated field agent mobile apps, auto-reorder based on consumption, billing on actual consumption, IoT) are handled through custom projects.

Who it is for: Industrial suppliers (consumables, packaging, MRO, components) and distributors managing stock across a reasonable number of client locations. Large-scale, highly automated VMI networks require a dedicated project built on top of the platform.

Problems solved:

Consumption data collected manually or via email/WhatsApp
Restocking by "gut feeling" – resulting in overstocking or stockouts
Lack of transparency for the client leads to suspicion and commercial friction
Difficulty scaling beyond a few dozen locations without a dedicated system

Azuvio modules used:

Multi-warehouse with client locations as sub-warehouses - Each client location can be modeled as a separate logical warehouse, with its own stock levels and movements.
SupplySync - Synchronize demand and supply between supplier and client to avoid stockouts or over-provisioning.
Client Portal - Clients view their stock, transit orders, and history; transparency without calls or emails.
FIN + e-Invoicing - Standard billing (on delivery) for classic VMI flows, with automatic submission to the tax authority (e.g. ANAF in Romania).
BI by client locations - Stock rotation, top consumers, and profitability per location based on ERP data.

Operational flows:

Classic VMI (push) with Azuvio: Client location is modeled as a sub-warehouse → Replenishment orders are generated manually or based on min/max thresholds in WMS → Delivery from central warehouse, stock movements between warehouses recorded automatically → Standard invoice on delivery (compliant with local e-invoicing) → Client views all movements and status in the portal

KPIs & impact:

Visibility of stock at client sites - Displayed in SupplySync + client portal, no longer hidden in an agent's Excel sheet
Commercial friction over stock disputes - Decreases through portal transparency
Capacity to operate more VMI locations with same admin effort - Increases when each location is a sub-warehouse with visible movements

For suppliers with stock at client sites, Azuvio covers the essentials: multi-warehouse management where client sites act as sub-warehouses, SupplySync for demand/supply synchronization, a client portal for transparency, and standard billing with automated e-invoicing. Dedicated VMI field agent apps for shelf-counting, auto-reordering on consumption, pay-as-you-use billing (consignment), and IoT sensor integration are available as dedicated implementation projects, not out-of-the-box modules.

B2B services & subscriptions

Recurring contracts, subscription billing, ticketing, SLA, and time tracking for companies selling services rather than physical goods.

Who it is for: Agencies (marketing, IT, consultancy), MSPs, equipment maintenance firms, security services, facility management, and SaaS software houses. Typically 15-200 employees, €1M–€25M turnover, 30-500 active contracts.

Problems solved:

Contracts managed in Word + Excel – leading to missed reviews and forgotten price escalations
Manual recurring billing prone to errors (missed months, duplicates, outdated values)
Time tracking split across 2-3 different systems, disconnected from invoicing
Ticketing in one tool, contracts in another – zero visibility on client over-consumption
Lost renewals because no one receives alerts 60 days in advance
Lack of visibility into real margin per account (revenue − hours spent − external costs)

Azuvio modules used:

Contract management - Contracts with terms, price reviews, renewal dates, SLAs, and automated escalations.
Recurring billing - Automated monthly/quarterly/annual invoicing with pro-rata, upgrades/downgrades, and multi-currency support.
Ticketing & SLA tracker - Priority-based tickets, per-contract SLAs, automated escalation, and customer satisfaction tracking.
Integrated time tracking - Time logs per project/client, manager approval workflows, and direct feed into T&M invoicing.
Project & retainer management - Fixed-price, T&M, or retainer projects with hour budgets and over-limit alerts.
Renewals pipeline - Visibility into contracts renewing in 30/60/90 days, account manager allocation, and status tracking.
BI per account - Real margin per client (MRR − cost to serve), CSAT, retention, and upsell potential.

Operational flows:

End-to-end recurring contract: Closed deal → contract created with logic (e.g., €5,000/mo + €50/h over 80h) → Automated invoicing on the first of the month for the fixed fee → Tickets and hours logged by the team against this specific account → At month-end, the system calculates overage (hours > 80) → supplementary invoice → 60 days before renewal → alert to account manager + renewal contract draft
SLA-driven ticketing: Ticket opened via client portal / email / API → System applies the contract SLA (e.g., P1: 1h response, 4h resolution) → Automated assignment based on skills and availability → At risk of SLA breach → automated escalation → Ticket closure → CSAT request → data fed into BI

KPIs & impact:

Lost renewals due to oversight - −95% via pipeline with alerts
Recurring billing errors - −98% (transition from manual to engine)
Billed overage (previously forgotten hours) - +5…15% recovered revenue
SLA compliance per tier - +10…20 pp
Margin visibility per account - From non-existent to real-time per account

For an agency or MSP with 100 active contracts, Azuvio unifies contracts, recurring billing, SLA ticketing, and time tracking in a single system. Stop losing renewals and see exactly which clients are impacting your profitability.

E-commerce & marketplace pure-players

Native E-commerce (WooCommerce + Merchant Pro), centralized OMS, WMS with pick batch/wave/zone, returns management, and consolidated BI for real profitability. External marketplace connections (eMAG, Allegro, Amazon) are handled as dedicated integrations (EDIconnect / API), not via out-of-the-box connectors.

Who it is for: D2C brands and pure-online retailers selling through their own site (WooCommerce + Merchant Pro native in Azuvio) and optionally 1-3 marketplaces integrated as a custom project. Typically 5-80 employees, €1M - €30M turnover, 1-4 warehouses (or 3PL), 500-50,000 active SKUs.

Problems solved:

Website stock and ERP/WMS stock are not synchronized in real-time → selling out-of-stock items
Orders from website + marketplaces processed via separate workflows and manual export/imports
Channel-specific catalogs requiring different attributes, translations, and images, maintained manually in multiple places
High return rates (15-30% in fashion, electronics), chaotic workflows, and returned stock not reintegrated quickly
Uncontrolled fulfillment costs (unoptimized picking, no batch/wave/zone logic)
Fragmented BI: separate reports per platform with no consolidated view on real profitability

Azuvio modules used:

Native E-commerce (WooCommerce + Merchant Pro) - Your own website runs directly on Azuvio's stock, prices, and orders, without an intermediary connector.
Marketplace integrations as projects - eMAG / Allegro / Amazon are connected via EDIconnect or dedicated API, configured per client; there is no universal out-of-the-box connector.
PIM with per-channel export - Attributes, images, and translations maintained once; per-channel feeds/exports generated from the same master record.
Centralized OMS - All orders from all channels in one place, with rules per source (priority, SLA, packaging).
WMS with optimized picking - Pick batch / wave / zone – with priority rules per channel (e.g., strict SLAs for marketplaces).
Returns management - RMA with standardized reasons, refurbishment, restocking, and refunds processed according to each channel's policy.
Pricing & consolidated BI - Price lists per channel + BI on real profitability per SKU/channel (revenue − commission − fulfillment cost − returns − COGS).

Operational flows:

Website order (WooCommerce + Merchant Pro) → delivery: Order placed on site → instantly appears in OMS (no intermediary connector) → Stock reserved and resynchronized across all active channels → WMS allocates pick wave according to channel SLA → Picking and packaging according to channel rules, courier AWB generation → Status (shipped + tracking) synced back to site / customer account
Integrated marketplace order (dedicated project): Order appears on marketplace → pulled into OMS via dedicated integration (EDIconnect / API) → Stock reserved and resynchronized across all active channels → WMS processing according to contractual marketplace SLA → Status (shipped + tracking) sent back through the same integration
Return with restocking: Customer opens return (site or marketplace) → RMA generated in Azuvio → Return package reception, QC: stock reintegration / refurbishment / scrap → Reintegrated stock resynchronized across all channels → Refund processed according to policy (instant / post-QC / partial)

KPIs & impact:

Stock discrepancies between site and warehouse - nearly eliminated through native e-commerce
Oversold orders on integrated channels - heavily reduced through single-stock logic
Time from order to AWB - visible decrease through unified OMS+WMS
Returned stock reintegration time - from days to hours, via structured RMA
Fulfillment cost per order - decreases via batch/wave/zone in WMS
Visibility of real profit per SKU/channel - from zero to data-driven SKU decisions

For a D2C brand with a WooCommerce + Merchant Pro site and 1-3 integrated marketplaces, Azuvio provides a single stock, a single OMS, and real BI on profitability. The website is native to the platform; connecting to eMAG/Allegro/Amazon is a dedicated project via EDIconnect/API, not a universal connector—we make this clear from the start.

Building Materials & DIY

Site deliveries, bulky and heavy packaging, significant returns, B2B (contractors) + B2C (DIY) customers, all managed within a single system.

Who it is for: Distributors and retailers of construction materials, DIY stores, tool and machinery depots, rebar and precast yards. Typically 25-350 employees, €4M to €70M turnover, 1-6 warehouses + optional branches / showrooms, B2B (60-80%) + B2C mix.

Problems solved:

Job site orders requiring crane delivery, tippers, or tankers, with complex logistics scheduling
Different prices for the same SKU: B2B contract, B2C shelf price, large project negotiation, all managed manually
Large-scale returns from job sites (incorrect orders, surplus), chaotic flows, and hidden costs
Materials sold by meter/m³/tonne with complex conversions (pallet → unit → m²) managed poorly
Parallel stocks: central warehouse, branches, and materials "in transit" to sites
Contractors requiring centralized accounts (a single statement / month for 50 orders across 5 different job sites)

Azuvio modules used:

OMS with delivery date scheduling - Job site orders receive a confirmed delivery date; allocation by time slot / vehicle type (tipper, crane, tanker) is handled operationally outside the system, not via a native slot planner.
Multi-level pricing (B2B/B2C/Project) - Customer-specific price lists, rebate contracts, project pricing with limited validity, and DIY shelf prices, all active simultaneously and applied automatically to orders.
WMS for bulky materials - Picking by pallet/unit/m², management of outdoor zones (rebar, blocks), and forklift loading with digital tracking.
Multi-UoM with conversion factors - One SKU sold in 3 units of measure (bag, pallet, tonne) with automatic conversions and price per UoM.
Digital delivery note on tablet - Mobile app for drivers / delivery teams with quantity confirmation, photos, and electronic signature directly at the job site.
Job site returns management - RMA with scheduled pickup, condition assessment (resellable or scrap), stock reintegration, and customer credit settlement.
Statement of account per project - Contractors receive a consolidated statement per job site or period, including all deliveries, returns, and balances.
B2B Portal for contractors - Contractors place orders for each job site, view stock, contract prices, statements, and manage returns via self-service.
DIY POS via external integration - For retailers with showrooms: the POS runs on an external system (e.g., SmartCash) and is integrated with Azuvio stock and pricing; we do not provide a proprietary POS.

Operational flows:

Contractor order for job site: Contractor places order (phone / B2B portal): 50 bags of cement, 2t rebar ø12, delivery Wednesday to Site 3 → System applies contract / project price, checks multi-warehouse stock → OMS confirms delivery date; dispatcher allocates the appropriate vehicle (tipper + crane) outside the system → WMS prepares the load, driver receives digital delivery note on tablet → At the site: quantity confirmation + photo + electronic signature on tablet → Invoice generated automatically or delivery note issued if under a consolidated monthly billing contract
Surplus return from job site: Contractor requests return (15 unused cement bags, 200m rebar) via portal or phone → RMA issued with scheduled pickup → At warehouse reception: condition assessment (cement OK → restock; soiled rebar → scrap) → Automatic credit note issued according to return policy (e.g., 90% for OK materials) → Customer balance is adjusted in the monthly statement

KPIs & impact:

Delivery errors (quantity / SKU / site location) - Reduced significantly through digital delivery notes + on-site confirmation
Returns processing time (request to credit note) - Decreased via structured RMA + scheduled pickups
Margin erosion from "forgotten" prices (unapplied contract rates) - Recovered through the multi-level pricing engine
Disputes on contractor payment statements - Reduced via consolidated statements per job site
Self-service orders via B2B portal (contractors) - Significant increase following portal go-live

For a materials depot with 30 active contractor clients and multiple daily site deliveries, Azuvio natively covers multi-level pricing, multi-UoM, digital on-site delivery notes, structured returns, consolidated statements, and the B2B portal. Fine-grained scheduling by time slots / vehicle types remains with the dispatcher, and DIY POS functionality integrates with external POS systems as we do not provide a proprietary POS.

Medical Devices & Pharma B2B

Lot/serial number traceability + FEFO, auto-attached document management per delivery, framework contracts for hospitals/clinics, plus installation and after-sales service via helpdesk and contract modules. Cold chain IoT (temperature loggers, alerts) and regulatory exports for ANMDM (the Romanian National Agency for Medicines and Medical Devices) are handled as custom dedicated projects.

Who it is for: Medical equipment distributors, in-vitro diagnostics, hospital/clinic consumables, B2B pharmaceutical distributors (not retail pharmacies), and technical medical service companies. Targeted at those who acknowledge that cold chain IoT and specific ANMDM regulatory exports are built as custom projects. Typically 20-250 employees, €3M - €80M turnover, 1-4 warehouses, 100-2,000 institutional clients.

Problems solved:

Mandatory lot and serial number traceability - any error leads to issues with the tax authority/ANMDM and recall risks
Complex documentation per delivery: certificates of analysis, declarations of conformity, user manuals
Framework contracts with hospitals (public procurement) with fixed prices for 1-3 years and estimated volumes
Capital equipment requiring installation, training, after-sales service, and maintenance contracts
Extremely long payment terms in the public sector (90-180 days) → critical cash flow monitoring needed
Cold chain products (vaccines, biologicals) requiring end-to-end temperature monitoring, IoT flow separate from the ERP

Azuvio modules used:

Lot & Serial Tracking + FEFO - End-to-end traceability from supplier → warehouse → client, with FEFO logic at picking. Support for UDI/MDR reporting exists as a data structure, but exporting in the exact format required by the local tax authority or ANMDM is configured per client.
Per-Delivery Document Management - Certificates of Analysis (CoA), CE declarations, and instructions automatically attached to the delivery/invoice based on product/lot, stored in the client's archive.
Framework Contracts (as Templates) - Contracts with fixed prices and estimated quantities are maintained as templates in Contract Management; monitoring consumption vs. estimate with automated alerts is a dedicated project via BI.
Equipment Service & Installation (via §9) - Utilises Project / Retainer Management, Ticketing & SLA, and Contract Management modules from §9 (B2B Services) for installation, training, preventive visits, and on-demand interventions.
Long-term AR & Structured Dunning - Monitoring receivables for hospitals/clinics with aging reports, featuring differentiated escalation for institutional vs. private clients.
Manual Traceability for Recall & Audit - Lot/serial data enables identification of warehouse quantities and client deliveries; recall reports and official formats for regulatory authorities are generated with system assistance, not via a single dedicated button.
Cold Chain IoT - Dedicated Project - In-transit temperature loggers, automatic ingestion, deviation alerts, and audit logs according to regulations are built as custom projects on top of the platform (not an out-of-the-box module).

Operational flows:

Consumables delivery to hospital with lot traceability: Hospital order based on existing framework contract (fixed price, quantity manually validated vs. consumption) → WMS picking with lot scanning and FEFO - every delivered lot is precisely recorded → Documentation automatically attached to delivery/invoice: CoAs, CE declarations, lot list → Hospital reception with lot confirmation; for cold chain products, physical loggers and temperature reports are managed via the dedicated IoT flow (project) → Invoice + lot traceability report for hospital internal audit
Equipment installation + maintenance contract (via §9): Capital equipment sale (e.g., €60,000 ultrasound machine) → Project Management (§9): delivery + installation + training scheduled → At go-live: maintenance contract opened in Contract Management (e.g., 4 preventive visits/year + on-demand interventions) → Service Ticketing (§9) active: clinic opens tickets, SLA per contract → Preventive visits scheduled as recurring tickets, digital intervention report, formal closure
Lot Recall - the actual flow: Supplier announces recall for lot X → Operator queries lot/serial data to obtain warehouse quantities and list of deliveries to clients → Client notifications and regulatory reports for ANMDM are prepared with system assistance (template + system data), not via a dedicated button → RMAs opened for lot withdrawal, placing stock into blocked status

KPIs & impact:

Time to identify quantity + affected clients for recall - Significantly reduced compared to Excel tracking
Missing documentation errors at delivery - Near-zero through automatic CoA/CE attachment
Consumption vs. framework contract visibility - Real-time via BI (automated alerting is a custom project)
DSO (Days Sales Outstanding) for hospital receivables - Decreased via structured aging-based dunning
Cold chain deviations - Depends on the dedicated IoT project - Azuvio provides the structure, not the hardware

For a medical distributor serving hundreds of hospital clients, Azuvio natively covers lot/serial traceability with FEFO, auto-attached delivery documentation, service ticketing (via §9), and long-term AR management. Cold chain IoT and automated regulatory reporting for ANMDM are not out-of-the-box features; they are handled as dedicated projects on top of the platform with a clear scope from the start.

Agribusiness & Agricultural Inputs

Designed for distributors of agricultural inputs facing extreme seasonality and farmers operating on long-term credit. Azuvio natively handles credit limits per farmer, volume-based loyalty programs, and sell-through by crop/region. Specialized features (crop calendar forecasting, credit scoring, phytosanitary compliance, farm-gate GPS delivery) are addressed via dedicated projects or remain within the client's existing specialized tools.

Who it is for: Distributors of agricultural inputs (seeds, fertilizers, pesticides, agricultural diesel), ag-retail companies, agricultural equipment distributors. Typically 30-300 employees, €8M–€100M turnover, 2-10 warehouses + rural/provincial points of sale, 500-10,000 farmer-customers.

Problems solved:

Sales concentrated in 2-3 seasonal windows (Spring: pesticides; Autumn: seeds + fertilizers), with low activity the rest of the year
Farmers purchase on credit with payment after harvest (4-9 months), creating major credit risk without clear credit limits per farmer
Pesticides and phytosanitary products subject to strict regulations (registers, farmer permits, dosage), currently managed on paper or Excel separate from the ERP
Farm-gate deliveries in areas without clear addresses and poor roads, coordinated via phone with dispatchers, lacking GPS system planning
Loyalty programs with volume bonuses calculated manually at season's end, leading to frequent disputes
Poor visibility on real sell-through per crop/region, leading to restocking decisions based on intuition for the following year

Azuvio modules used:

Credit Limits per Farmer (Standard) - Configurable credit limits per farmer account, block/warn on exceedance, and AR aging monitoring for long terms (90-270 days). Automated scoring (payment history × acreage × crop) is NOT native; the credit decision remains a commercial/financial function.
Loyalty & Volume Bonuses (Native) - Tiered programs (e.g., >100t fertilizer = 3% bonus), automated calculation at season end based on invoiced volumes, processed as a credit note or account credit for the farmer.
Sell-through BI by Crop/Region - Standard sales reports by product × region × crop type × season to identify regional trends. Net profitability per farmer (including cost of capital for trade credit) is available via one-off BI analysis or dedicated projects.
Bundle Pricing for Crop Packages - Pricing engine allows defining packages (seed + fertilizer + herbicide) with bundle pricing and linked items. Staged delivery by agricultural calendar and automated phytosanitary validation at sale are NOT native and are handled via manual separate orders or custom projects.
Calendar-based Ag-Forecasting - Dedicated Project - Procurement planning 6-9 months ahead of the seasonal window based on crop calendars and yield forecasts is NOT native. This is delivered as an implementation project or remains in existing tools (Excel, separate S&OP).
Phytosanitary Compliance - Dedicated Project - Automated validation of farmer phytosanitary permits at POS, official restricted pesticide registers, and monthly reporting to tax authorities or regulatory bodies are NOT native modules. These can be covered via customization projects or connected external apps.
Farm-gate Logistics - Manual Coordination - The system manages delivery addresses and requested dates; vehicle type selection (tanker, tipper, trailer) and GPS planning for farms without clear addresses remain dispatcher-led tasks.

Operational flows:

Credit Sale of Crop Bundles to Farmers: Farmer requests a bundle: wheat seed + fertilizer + herbicides for 50 ha → The system applies bundle pricing and checks the farmer's credit limit; block or warn if exceeded → Sales rep confirms the order; staged deliveries are manually scheduled as separate orders (seeds now, fertilizer in 3 weeks, herbicide in Spring) → Farm-gate delivery via dispatcher-selected vehicle; receipt confirmed → Invoicing upon delivery with long-term maturity (post-harvest) → AR monitoring with structured dunning as maturity approaches
End-of-Season Loyalty Bonus Settlement: At season end, the system aggregates invoiced volumes per farmer × product category → Automatically applies loyalty program tiers (e.g., 3% bonus for >100t fertilizer) → Generates a credit note or account bonus without manual Excel calculations → BI: Sell-through report by crop/region for next season's planning

KPIs & impact:

Bad debt from over-limit credit - Control via strict per-farmer limits (scoring remains a commercial decision)
Loyalty bonus settlement disputes - Automated calculation from invoiced volumes, eliminating Excel errors
Sell-through visibility by crop/region - Standard BI reports providing data-driven input for restocking
DSO for long-term farmer receivables - AR monitoring with structured dunning schedules

Azuvio natively covers the "back-office" for agricultural distributors: farmer credit limits, automated volume bonuses, bundle pricing for crop packages, and sell-through analytics. Ag-forecasting, automated credit scoring, and phytosanitary compliance (registers + statutory reporting) remain either in the client’s current tools or are delivered as dedicated projects; they are not out-of-the-box promises.

Hospitality & leisure / wellness operators

A unified back-office for hotels, chains, resorts, and wellness/aquapark complexes. Native features: group-level procurement with framework agreements (F&B/HK/MRO) and B2B/MICE/corporate management with pipeline + recurring invoicing. F&B costing per outlet, preventive maintenance for heavy utilities, and automated energy allocation across profit centres remain dedicated modules. Integrations with PMS / F&B POS / access control are delivered per client during implementation (Smart Operations Layer pattern), rather than as pre-built catalog products.

Who it is for: Two primary profiles served by the same back-office core: (A) Independent 3-5* hotels, hotel chains, and resorts (urban, business, mountain, seaside), typically 50-500 rooms per unit, 1-20 units per group, 50-600 employees per location, €5M - €80M turnover, in-house F&B, active MICE departments, corporate subscriptions, or agency contracts. (B) Large-scale wellness complexes, aquaparks, and leisure parks with daily ticketing, 5,000-15,000 visitors/day at peak, themed zones (sauna world, pool zones, spa), 10+ F&B outlets, and heavy utilities (filtration, geothermal, attractions). Common to both: they already operate a PMS, POS F&B in outlets, and (for profile B) an access control / wristband / electronic key system. Azuvio does not replace these; it connects to them via API (the Smart Operations Layer pattern) and unifies the back-office layer without disrupting the front-office or the guest experience.

Problems solved:

The PMS manages bookings, room rates, and night audits, but the back-office (procurement, B2B, corporate contracts) runs on Excel, email, and scanned invoices
Fragmented procurement: F&B, HK & amenities, MRO, and chemicals are negotiated separately by each department/unit, lacking group-wide framework agreements
MICE & B2B (events, banquets, travel agency contracts, corporate wellness, long-stay) managed via email, without a pipeline or structured recurring billing
Corporate subscription renewals lack structured usage reports per company, leading to weak commercial leverage during renegotiations
Real F&B costing per outlet (scaling recipes across 10-25 points of sale with inter-warehouse transfers) requires a custom project, not available out-of-the-box
Technical maintenance for heavy utilities (HVAC, filtration, geothermal systems) is currently reactive; preventive plans based on operating hours require dedicated setup
Energy and utility costs lack automatic allocation per profit center; manual configuration in the financial system is labor-intensive for each location
Wristband and access control data remain siloed in the hardware system; Azuvio integrates them into the back-office via a dedicated connector delivered at implementation
Slow financial consolidation across the group—each business unit closes the month at its own pace, delaying real-time visibility

Azuvio modules used:

Procurement & Group Framework Agreements (F&B, HK, MRO), Native - Native procurement module built on three pillars: (1) Centralized supplier and item catalog categorized by F&B, HK & amenities, and technical MRO; (2) Framework agreements per supplier with pre-negotiated pricing, validity periods, volume tiers, and expiry alerts; (3) Unit-level ordering (PR → PO) issued against the framework agreement, featuring auto-populated pricing, scheduled location-based delivery, and mobile goods receiving with 3-way matching (PO ↔ DESADV ↔ Invoice). Hierarchical approval matrix configurable by category and value threshold (e.g., F&B < €1,000 → F&B Manager; €1,000-€10,000 → Unit GM; > €10,000 → Group CFO). RFQs for non-contract items with TCO-based offer comparison. Mobile approvals, full audit trail, and ANAF (the Romanian tax authority) e-invoicing integration upon reception.
B2B / Corporate Wellness & MICE - Native - CRM for travel agencies, corporate wellness subscribers, private events, team-building, and accommodation+access packages. Includes sales pipeline, negotiated rate contracts, monthly/annual recurring billing for subscriptions, and per-company usage reporting for renewals—all powered by native CRM, Contracts, and FIN modules.
FIN & Group Consolidation + e-Invoicing - Monthly unit-level closing and automated group consolidation. Compliant e-invoicing for all workflows (B2C receipts and B2B invoices). Analytical dimensions (profit centers, locations, departments) are native to FIN; however, automated cost allocation for energy/utilities across themed zones is manually configured during setup rather than being an out-of-the-box mechanism.
PMS / F&B POS / Access Control Integration, Smart Operations Layer - Azuvio exposes open APIs and connects to your PMS (e.g., Opera, Mews, Protel, Fidelio, Clock), F&B POS (e.g., Micros, Aloha, Lightspeed, iiko), and access control / wristband systems (e.g., GANTNER, Skidata, VingCard, Salto). Connectors are delivered per client during implementation rather than as pre-built catalog products. Relevant data (sales, consumption, night audit, check-in/out, wristband payments) flows into the back-office; items, prices, stock levels, and rates can be synced back where the target system permits.
Multi-Stock F&B + Scaled Recipe Management - Custom Project - Separate inventory management per outlet and recipe matrices with real-time food costs per dish/outlet/themed zone are NOT pre-configured standard hospitality modules. These can be delivered as a custom implementation project built on Azuvio’s core inventory modules, or detailed F&B back-office operations can remain within the existing POS.
Technical MRO & Preventive Maintenance - Custom Project - Native ticketing covers reactive maintenance and service contracts. An equipment registry featuring preventive maintenance schedules based on operating hours (including meter imports/equipment APIs for pool filtration, industrial HVAC, attractions, and elevators) is delivered as a per-client configuration project rather than an out-of-the-box package.
Cost & Energy Allocation by Theme Zones, Manual FIN Setup - Allocating costs for energy, water, chemicals, and staff across profit centers or themed zones is possible via FIN analytical dimensions. However, splitting rules (e.g., pool pump kWh → 70% pool zone, 30% sauna world) are manually configured during setup for each specific location.

Operational flows:

F&B / HK / MRO procurement via framework agreement (PR → PO → Reception): Chef / HK Manager / Technical Lead raises a Purchase Request via mobile or desktop, selecting items from the catalogue (prices auto-filled from the active framework agreement) → The system routes approval based on the hierarchical matrix (category + value threshold + unit): e.g. F&B under 1,000 € → F&B Manager; 1,000-10,000 € → GM; over 10,000 € → Group CFO → Approved → PO automatically issued to the supplier (via EDI or email with PDF + unique confirmation links) → Supplier confirms delivery, optionally sends DESADV; the system schedules reception in the unit's logistics slot → Mobile reception with scanning: automatic 3-way matching (PO ↔ DESADV ↔ Invoice); discrepancies raised as disputes without blocking the reception → Invoice enters Finance, e-Factura ANAF (the Romanian tax authority), payment scheduled according to framework agreement terms
RFQ for non-contracted items: Internal request for a new item/service (e.g. major slide maintenance, seasonal textile batch) → Buyer launches RFQ to 3+ suppliers from the catalogue, including technical specifications and deadline → Offers arrive in a structured format - side-by-side TCO comparison (unit price + transport + payment terms + warranty) → Winner approval via hierarchical matrix → PO issued → option to convert into a framework agreement for recurring purchases
Corporate wellness contracts (Company Subscriptions): A company's HR department requests a quote for 200 annual subscriptions → opportunity created in CRM → Configurator: access type (full / weekday / spa-only) + number of users → quote with visible margin → Contract signed → corporate wristbands issued via the access control connector delivered at implementation → Automatic monthly/annual recurring invoicing, usage reports per company for renewals
Private events / Team-building (MICE): Agency or corporate client sends RFP → opportunity created in CRM → Configurator: reserved area + F&B + wellness access + optional accommodation → quote with margin → Contract signed → resources blocked in PMS and access control via connector → Post-event: consolidated invoicing, agency commission, event P&L
Aquapark/Wellness operating day → Back-office consolidation (via connectors): Wristband/access system records entries, lockers, and on-wrist consumption; data flows into Azuvio via the connector delivered at implementation → F&B POS systems send receipts through the dedicated connector → The PMS sends room sales, taxes, and F&B charges through its own connector → Azuvio aggregates in the back-office: sales per zone, consolidated receipts, AR/structured invoicing → Actual food cost per outlet and automatic energy allocation per themed zone = delivered as separate projects if requested by the client

KPIs & impact:

Maverick spend (off-contract purchasing) - Total control - every PR is matched to an active framework contract, others are routed through RFQ
PR to PO approval lead time - Reduced from days (email + signatures) to minutes via mobile app + hierarchical approval matrix
F&B/Chemicals/Textiles/HK procurement costs - Supplier pressure via group-wide framework contracts and structured RFQs
B2B Pipeline visibility (MICE + corporate + agencies) - 100% visibility (vs. manual tracking via email + Excel)
Corporate subscription renewals - Improved through automated per-company usage and consumption reporting
Month-end closing time per unit + group consolidation - Significantly reduced via native FIN module and integrated e-invoicing with ANAF (the Romanian tax authority)

For a 4-star hotel with 180 rooms and an active MICE department, or for a wellness complex/aquapark with 10,000 daily visitors, Azuvio does not replace the PMS, POS, or access control systems. Instead, it becomes the back-office layer that natively unifies group procurement (F&B + HK + MRO with master agreements and approval matrices) and B2B/MICE/corporate operations (pipeline, contracts, recurring invoicing, renewals). Detailed F&B costing per outlet, preventive maintenance for heavy utilities, and automated energy allocation by thematic zones are delivered as dedicated projects; connectors for PMS/POS/access control are custom-built per client during implementation and are not provided as out-of-the-box promises.