Name: Azuvio
Price: 12 EUR

Question 1

Do I have to replace Merlin if I pick Azuvio?

Accepted Answer

No. Azuvio plugs in as a Smart Operations Layer on top of Merlin — accounting and master data stay there, while Azuvio adds CRM, OMS, B2B Portal, EDI, SFA and the workflows Merlin doesn't cover.

Question 2

How long does the Merlin integration take?

Accepted Answer

Our standard connector goes live in 2–4 weeks, depending on your Merlin version, data volume and the number of entities synced (customers, items, stock, orders, invoices).

Question 3

What data is synced between Azuvio and Merlin?

Accepted Answer

Bidirectional sync of customers, items, prices, stock, orders, invoices and goods receipts every 5–15 minutes. Any document created in Azuvio (B2B order, EDI order, invoice) is posted back into Merlin automatically.

Question 4

Does our accountant lose control if Azuvio sits on top of Merlin?

Accepted Answer

No. Final documents stay in Merlin; accounting doesn't move. Azuvio only adds the operational layers (sales, warehouse, EDI, B2B portal) and pushes validated documents back.

Question 5

Can we start with just one module (e.g. EDI or B2B Portal) on top of Merlin?

Accepted Answer

Yes. The Smart Layer activates per module — start with EDI for retailers, B2B Portal for distributors, or OMS, and add the rest later with no re-integration.