Question 1

What does the 14-day free trial include?

Accepted Answer

Full access to every feature of the chosen plan — no credit card, no user or transaction limits. At the end you decide whether to continue; no paid subscription is activated automatically.

Question 2

Can I change my plan later?

Accepted Answer

Yes, any time. Upgrade and downgrade are self-service from your account, with no penalties or data loss. The difference is prorated.

Question 3

Is pricing per user or per company?

Accepted Answer

Per active user / month. Users who don't log in during a month are not billed. Read-only / approver accounts can be configured at a reduced rate.

Question 4

How long does implementation take?

Accepted Answer

Standard modules (CRM, OMS, B2B Portal) go live in 2–5 days. ERP integrations or EDI connections with retailers take 2–4 weeks depending on complexity.

Question 5

Can I use Azuvio without replacing my current ERP?

Accepted Answer

Yes — that's exactly why the Smart Layer mode exists. Azuvio connects to WinMentor, Charisma, SAP, SeniorERP, NextUp, WizPro and other ERPs and adds the missing layers (CRM, OMS, EDI, B2B, SFA) without touching accounting.

Question 6

What happens to my data if I cancel?

Accepted Answer

You get a full export in standard formats (CSV/Excel/JSON) and your data is removed from our systems on request. No technological lock-in.